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HTC Diamond 2: Battery indicator and charging issue

My new HTC Diamond 2 (Topaz) works like a charm – or does it?

I have my phone about a week now and couldn’t complain so far. It’s a sleek design, it’s very responsive and fast for a Windows Mobile 6.1 phone. The touchscreen’s sensitivity is as close to capacitive as it gets for a resistive touchscreen at the moment. Overall I’m impressed with HTC’s new flagship.

However, after charging my mobile phone fully every time it switched off for the first few charges to ‘train’ the accu, I started to charge it while being switched on. It’s the year 2009, one should think it’s possible to do so. Right? Right! But instead of charging to 100% over night, I found the phone continuously stopping at a random percentage with an orange led. This indicates that the mobile phone is still charging. Soft resetting it, with the charger still attached, will lead directly to a green charged-battery-indicator and a full charge in the system entry. Calling the HTC support Germany after searching the www didn’t help solving this issue either. The woman from HTC’s support call center asked me to hardreset the phone and see if it helps. Thanks for your help Einstein! Didn’t come up with that myself. I just thought a brand like HTC would react to the increasing number of customers complaining about this bug in various forums.

Afterall, I did hardreset my mobile phone. Read my Hardreset post on how to do so and what you might want to think of before you reset your device. This much I can tell you: Now I can see a green light at the end of the tunnel. ;)

  1. Jazon V Rocha Jr
    June 24th, 2009 at 18:42 | #1

    I have the same problem. I sent a e-mail to HTC Sea and they will check with their technical support. Look:

    New Response From [ Cathy (Singapore Support (Tech)) ]
    Dear Jazon V Rocha JR,
    Thank you for contacting HTC.

    With regards to your query, we will test on HTC TOUCH DIAMOND 2 and discuss with the technical department for assistance.

    Best regards.

    HTC
    Hotline: 1800 238 7788
    Service Hours : 9 am – 7 pm, Monday – Friday (except Public Holidays)

  2. June 24th, 2009 at 19:44 | #2

    @Jazon V Rocha Jr

    Thanks Jazon, for writing them as well. They told me that nobody told them about that issue before, which I highly doubt, reading all the complaints online, telling they wrote complaints, just like you did.

    Please write again, once they answered you. Maybe they’re more into caring about their customers than the support on the phone or maybe they already have a fix.

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